The maruti service stations are busy places, especially when you purchase from one of the bigger dealers and take it to the same dealer workshops. Off late, they have been getting even more crowded. So it came as a relief and a surprise when they offered to service the car at home.
The service van comes home and does the cleaning, including the pressure washing and the vacuuming right at your doorstep. And it's free, as the first 3 services are. Of course, the first service is now more of an inspection that anything else. Gone are the days when the engine oil was drained and replaced after the first 1000 kms. Now the oil change takes place only after a 1 year / 10000 kms.
When I visited the service station, the person gave me his number to call anytime I wanted to get the service people to come home to service the car. I called in the morning about 9:30 and they were there within an hour.
The team consisted of one advisor and 2 technicians. The car was taken for a trial to see if it was running alright. It was also checked for the rattling sound that I have mentioned in another post, but turned out to be nothing of note.
One more issue I complained about was that sometimes, with the AC running, air circulation set to recycle (vents closed) and windows rolled up, fumes from outside seemed to get into the car. This has happened a few times though most of the times the car seems to seal itself properly.
No real conclusion could be reached about this problem as the door and window seals seemed to be alright on inspection. This needs further observation from my end and further instances to occur to detect what the problem could be. I read somewhere that some car HVACs are designed to take in fresh air every now and then to keep the air fresh. Maybe this is the case although it doesn't seem right. Whether or not I want the exterior air to come inside the cabin should be completely up to me given the kind of conditions we drive in.
For example, I was traveling with someone who is very sensitive to fumes. And when we passed a fumigation van in action, the fumes came inside the car causing my companion to break into a bout of coughs and feeling nauseous.
Anyway, I will update the post about this issue when I know more.
The second issue I addressed to the supervisor on the test drive was that the transmission sometimes make a clicking sound. For example, you are on a bit of an incline, lets say in a driveway. You put the car in reverse and press the accelerator. You will hear one or more clicks coming from the right side wheel as you rev and the wheels start moving. The supervisor confirmed that this was a normal functioning noise of the transmission.
Apart from this, there were no issues with the car. So far so good. It should also be mentioned that the supervisor was polite to a fault and knowledgeable. The service at home is only available for the first 3 free services. After that the kind of work involved in the service is beyond the scope of what the mobile service van can provide at home.
The service van comes home and does the cleaning, including the pressure washing and the vacuuming right at your doorstep. And it's free, as the first 3 services are. Of course, the first service is now more of an inspection that anything else. Gone are the days when the engine oil was drained and replaced after the first 1000 kms. Now the oil change takes place only after a 1 year / 10000 kms.
When I visited the service station, the person gave me his number to call anytime I wanted to get the service people to come home to service the car. I called in the morning about 9:30 and they were there within an hour.
The team consisted of one advisor and 2 technicians. The car was taken for a trial to see if it was running alright. It was also checked for the rattling sound that I have mentioned in another post, but turned out to be nothing of note.
One more issue I complained about was that sometimes, with the AC running, air circulation set to recycle (vents closed) and windows rolled up, fumes from outside seemed to get into the car. This has happened a few times though most of the times the car seems to seal itself properly.
No real conclusion could be reached about this problem as the door and window seals seemed to be alright on inspection. This needs further observation from my end and further instances to occur to detect what the problem could be. I read somewhere that some car HVACs are designed to take in fresh air every now and then to keep the air fresh. Maybe this is the case although it doesn't seem right. Whether or not I want the exterior air to come inside the cabin should be completely up to me given the kind of conditions we drive in.
For example, I was traveling with someone who is very sensitive to fumes. And when we passed a fumigation van in action, the fumes came inside the car causing my companion to break into a bout of coughs and feeling nauseous.
Anyway, I will update the post about this issue when I know more.
The second issue I addressed to the supervisor on the test drive was that the transmission sometimes make a clicking sound. For example, you are on a bit of an incline, lets say in a driveway. You put the car in reverse and press the accelerator. You will hear one or more clicks coming from the right side wheel as you rev and the wheels start moving. The supervisor confirmed that this was a normal functioning noise of the transmission.
Apart from this, there were no issues with the car. So far so good. It should also be mentioned that the supervisor was polite to a fault and knowledgeable. The service at home is only available for the first 3 free services. After that the kind of work involved in the service is beyond the scope of what the mobile service van can provide at home.
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